Company information

This website is operated by Ascend Nexus LLC trading as Prestige Safe Co (“Prestige Safe Co”, “we”, “us” or “our”).
Company No. 2025712087
Registered address: 3961, 1007 N Orange St, 4th Floor, Wilmington, DE, New Castle, US, 19801.
Email: support@prestigesafeco.com
Phone: 1-302-302-1397.

Agreement to these terms

By accessing our website or purchasing a product from us, you agree to these Terms of service and our Privacy policy. If you do not agree, please do not use the site or place orders.

Use of the website

• You must be at least 18 years old to place an order.
• You agree to use the site only for lawful purposes and not to interfere with its operation or security.
• We may modify, suspend or discontinue the site or any part of it at any time.

Product information and availability

We aim to present product descriptions, images and specifications accurately. Minor variations may occur due to manufacturing changes or display settings. If we discover a material error in price or information after you place an order, we will contact you with the correct details and give you the option to proceed or cancel.

As an authorized dealer for the brands we sell, many items ship directly from manufacturers or their distribution warehouses. Availability and lead times are subject to change based on manufacturer stock.

Prices, taxes and payment

• Prices are shown in United States dollars unless stated otherwise.
• Applicable taxes and shipping charges are calculated and displayed at checkout before you pay.
• Payment is due at the time of order. We use secure third party payment processors and do not store your full card details.
• We reserve the right to refuse or cancel any order, for example in cases of suspected fraud, pricing errors or shipping restrictions. If payment has been taken for a cancelled order, we will refund the full amount.

Orders and acceptance

Your order is an offer to purchase products from us. An order is considered accepted when we send you an order confirmation email. If an item becomes unavailable after you order, we will contact you to discuss alternatives or to arrange a refund.

Shipping and delivery

Shipping methods, delivery options and responsibilities are explained in detail on our Shipping and delivery page. That page forms part of these Terms. By placing an order you confirm that you have read and accept those conditions.

Returns, refunds and cancellations

Our policies on returns, restocking fees, cancellations and refused deliveries are set out on our Returns and refunds page. That page also forms part of these Terms. Please review it carefully before ordering. By placing an order you agree to be bound by that policy.

Warranties

New products purchased from Prestige Safe Co are covered by the original manufacturer warranty, if provided. Warranty terms, including coverage and exclusions, are set by the manufacturer and may differ between models. We do not offer separate warranties beyond those expressly stated.

Security, installation and use

Safes and vault doors must be selected, installed and used correctly to provide effective protection. You are responsible for:

• Assessing your security needs and choosing an appropriate product.
• Ensuring installation follows manufacturer instructions and local regulations.
• Maintaining and operating the product in line with the manufacturer guidance.

We recommend using professional installers for large safes and vault doors. We are happy to discuss options and coordinate services with specialist partners.

Intellectual property

All content on this website, including text, graphics, logos, images and design, is owned by or licensed to Prestige Safe Co and is protected by intellectual property laws. You may not copy, reproduce, modify or distribute our content without written permission.

Limitation of liability

To the maximum extent permitted by law, Prestige Safe Co and Ascend Nexus LLC are not liable for:

• Any indirect, incidental, special or consequential damages.
• Loss of profits, revenue, data, goodwill or business opportunities.
• Any amount that exceeds the total price paid for the product that gave rise to the claim.

Nothing in these Terms limits liability where doing so would be unlawful.

Governing law and jurisdiction

These Terms and any disputes related to them or to your use of the site are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any legal action must be brought in the state or federal courts located in Delaware and you consent to their jurisdiction.

Changes to these Terms

We may update these Terms from time to time. When we do, we will post the updated version on this page with a new effective date. Your continued use of the site after changes are posted means you accept the updated Terms.

Contact us

If you have questions about these Terms of service, please contact us at support@prestigesafeco.com or by mail at:

Ascend Nexus LLC trading as Prestige Safe Co
3961, 1007 N Orange St, 4th Floor
Wilmington, DE, New Castle, US, 19801