Who we are

Prestige Safe Co is operated by Ascend Nexus LLC, Company No. 2025712087.
Registered address: 3961, 1007 N Orange St, 4th Floor, Wilmington, DE, New Castle, US, 19801.
Email: support@prestigesafeco.com
Phone: 1-302-302-1397.

Information we collect

Information you provide directly

• Contact details such as name, billing and shipping address, email and phone number.
• Order details, products purchased, delivery instructions and communication related to your order.
• Account information if you create an account on our site.
• Information you send us by email, phone or contact forms.
• Marketing preferences, such as whether you subscribe to our newsletter.

Information collected automatically

When you browse our store, certain information is collected automatically by Shopify and by analytics tools such as Google Analytics and advertising pixels:

• Device type, browser, IP address and time zone.
• Information about how you interact with the site, including pages viewed, links clicked and time spent on each page.
• Approximate location based on IP address.

Cookies and similar technologies

We use cookies and similar technologies to operate our store, keep your cart, remember preferences, improve performance and support analytics and advertising. Some cookies are required for the site to function. Others are optional and used for insights and marketing.

You can manage cookies through your browser settings and, in some regions, through dedicated cookie controls. Blocking certain cookies may affect how the site functions.

How we use your information

• To operate our Shopify store and process your orders.
• To communicate with you about orders, deliveries, returns and support requests.
• To provide and improve customer service.
• To personalize and improve our website and product offerings.
• To send marketing emails and product updates, when you have chosen to receive them, using email services such as Klaviyo.
• To measure and improve the effectiveness of our advertising using tools like Google Analytics and advertising pixels.
• To detect and prevent fraud or misuse of our services.
• To comply with legal obligations and enforce our Terms of service.

How we share information

We share your information with trusted service providers that help us run and grow our business. These include:

• Shopify, which hosts our store and processes order data.
• Payment processors that handle your payment information securely.
• Shipping carriers and logistics partners that deliver your orders.
• Email marketing providers such as Klaviyo when you subscribe to our communications.
• Analytics and advertising partners that help us understand site usage and run campaigns.

We do not sell your personal information. We may share information when required by law, to respond to legal requests or to protect our rights and the rights of others.

Advertising and analytics

We use Google Analytics, Google Ads and other tools to analyze performance and show relevant ads. These services may use cookies or identifiers to track how you interact with our website and with other sites over time.

You can learn more about how Google uses information from partner sites on Google’s privacy pages and you can adjust your ad settings in your Google account. You may also opt out of some targeted advertising through industry opt out pages such as the Digital Advertising Alliance.

Data retention

We retain order information for as long as needed for accounting, tax, warranty and legal purposes. We retain marketing information until you unsubscribe or ask us to delete it, unless we are required to keep certain records for legal reasons.

Your choices and rights

• You can update some details by logging in to your account, if you create one.
• You can unsubscribe from marketing emails at any time using the link at the bottom of each email.
• You can contact us to ask what information we hold about you and to request correction or deletion where appropriate.

Security

We use reasonable technical and organizational measures to protect your information, including secure hosting and encryption where appropriate. No online system is completely secure, but we aim to reduce risk as far as is practical and review our safeguards regularly.

Children

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

International visitors

Our store is designed for customers in the United States. If you access our site from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

Changes to this policy

We may update this Privacy policy to reflect changes in our practices or for legal reasons. When we make changes we update the effective date and post the revised policy on this page.

Contact us

If you have questions or concerns about this Privacy policy or how we handle your information, please contact us at support@prestigesafeco.com or by mail at:

Ascend Nexus LLC trading as Prestige Safe Co
3961, 1007 N Orange St, 4th Floor
Wilmington, DE, New Castle, US, 19801